Frequently Asked Questions (FAQ)

Welcome to our FAQ page! Here you’ll find answers to the most common questions about shopping with Golzary. If you need further assistance, please don’t hesitate to reach out to our customer service team.

1. What payment methods do you accept?

We accept the following payment methods:

• Major credit cards (Visa, MasterCard, American Express)
• PayPal
• Other secure payment options available at checkout

2. How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your package. You can also track your order directly through our website by visiting the “Track My Order” section.

3. What is your return policy?

You can return items within 30 days of delivery. Items must be unused, unworn, and in their original packaging. Please refer to our Return Policy for more details on how to initiate a return and any exclusions that may apply.

4. How long does shipping take?

Shipping times vary based on your location and the shipping method selected:

• Standard Shipping: 7-14 business days
• Express Shipping: 3-7 business days
• Next-Day Shipping: 1-2 business days (available in select locations)

Delivery times may vary due to factors such as location, time of year, and customs processing for international orders.

5. Do you ship internationally?

Yes, we offer worldwide shipping to most countries. Shipping costs and delivery times will be calculated at checkout based on your location.

6. How can I change or cancel my order?

To change or cancel your order, please contact us as soon as possible at support@golzary.com or call +49 (157) 50851036 Once an order is processed and shipped, we cannot make changes or cancellations.

7. What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact our customer service team within 7 days of delivery. We will provide instructions for returning the item and arrange for a replacement or refund.

10. How can I contact customer service?

For any questions or issues, you can reach our customer service team through the following methods:

• Email: support@golzary.com

We are here to assist you and ensure your shopping experience is smooth and enjoyable.

If you have any other questions or need further assistance, feel free to contact us. Thank you for shopping with Golzary!