Shipping Guide
At Golzary, we strive to deliver your orders quickly and efficiently, no matter where you are. Below, you’ll find all the information you need about our shipping process, times, costs, and more.
1. Shipping Destinations
We offer worldwide shipping to most countries. If you’re unsure whether we ship to your location, please check our list of available countries at checkout or contact our customer service team.
2. Shipping Methods and Costs
2.1. Standard Shipping
- Delivery Time: 7-14 business days
- Cost: Calculated at checkout based on your location and the weight of your order. Free shipping is available for orders over a certain amount (check our promotions for details).
2.2. Express Shipping
- Delivery Time: 3-7 business days
- Cost: Calculated at checkout. Express shipping rates vary depending on your location and the weight of your order.
2.3. Next-Day Shipping
- Delivery Time: 1-2 business days (available in select locations)
- Cost: Higher than standard and express shipping, calculated at checkout.
Note: Delivery times may vary based on your location, the time of year, and potential delays in customs for international orders.
3. Order Processing Time
3.1. Processing Time
Orders are processed and shipped within 1-3 business days after the order is placed. You will receive an email confirmation with tracking details once your order has shipped.
3.2. Weekend and Holiday Orders
Orders placed on weekends or public holidays will be processed on the next business day.
4. Tracking Your Order
Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your package. You can also track your order directly through our website under the “Track My Order” section.
5. Customs, Duties, and Taxes
For international orders, customs, duties, and taxes may apply based on your country’s regulations. These charges are the responsibility of the customer and are not included in the shipping cost. We recommend checking with your local customs office for more information on potential fees.
6. Delivery Issues
6.1. Delayed Delivery
If your package is delayed beyond the expected delivery time, please check the tracking information first. If further assistance is needed, contact our customer service team, and we’ll help resolve the issue.
6.2. Lost Packages
If your package is lost during shipping, please contact us immediately. We will investigate the issue with the carrier and, if necessary, arrange for a replacement or refund.
6.3. Incorrect Address
Please double-check your shipping address before completing your order. If you notice an error, contact us as soon as possible to correct it. We cannot be held responsible for packages delivered to incorrect or incomplete addresses provided by the customer.
7. Special Shipping Instructions
If you have any special requests for your shipment (e.g., specific delivery instructions, signature upon delivery), please include these details in the “Notes” section during checkout or contact our customer service team.
8. Contact Us
For any questions or concerns about shipping, please reach out to our customer service team:
Email: support@golzary.com
Thank you for choosing Golzary. We are dedicated to ensuring your orders arrive promptly and securely. Happy shopping!